By Published On: February 4, 2025Categories:

Use Case: Enhancing Compliance and Efficiency in Facilities Management

Facilities Management (FM) companies are responsible for keeping commercial and residential buildings safe, compliant, and operational, often across hundreds of sites. Whether managing fire door checks, lift inspections, HVAC servicing, or tenant complaints, FM teams need fast, reliable reporting tools to stay ahead of issues and avoid regulatory breaches. This use case shows how one FM company transformed its inspection process using Inspect360 to reduce risk, improve service delivery, and increase client retention.

  • Problem:

    A national FM provider managing over 300 buildings faced growing pressure from clients and regulators to improve their audit trails and turnaround times on routine inspections. Engineers were using outdated PDF forms, paper checklists, and manual email submissions to report issues.

    – This patchwork process led to:

    – Missed defects going unreported

    – Delayed maintenance responses

    – Weak documentation in client audits

    – Difficulty proving compliance for insurance and contractual SLAs

    Operations leaders realised that if they wanted to scale while maintaining service quality, they needed a modern, centralised platform.

  • Solution:

    The company rolled out Inspect360 across their engineer and inspection teams. Custom inspection templates were created for core areas like fire safety, HVAC systems, emergency lighting, and general maintenance.

    Using the mobile app, field teams captured photographic evidence of issues on-site, which was immediately analysed by Inspect360’s AI to highlight common defects. Each inspection automatically generated a branded, client-ready report—flagging priority issues and linking to the asset or location.

    The Inspect360 portal provided building owners and FM supervisors with access to reports, upcoming inspection schedules, and compliance summaries. The Secure360 add-on was activated to track contractor insurance documents and expiration dates, reducing liability across outsourced work.

  • Outcome:

    – Inspection report creation time reduced by 65%

    – Compliance audit pass rates increased due to consistent documentation

    – Client satisfaction scores improved thanks to faster visibility and proactive issue resolution

    – The FM firm saved 15+ hours per week per engineer, reinvesting time into higher-value services

    – Competitive advantage led to winning a new £500K/year maintenance contract based on their tech-enabled service delivery model

Faster, AI-Driven Inspections

Leverage AI-powered automation to conduct thorough inspections in a fraction of the time, reducing manual effort and speeding up decision-making.

Increased Accuracy & Risk Detection

Advanced AI analysis ensures precise identification of structural issues, safety hazards, and compliance violations, minimizing human error.

Scalable & Cost-Effective Operations

Streamline workflows with digital inspections, automated reporting, and real-time insights, allowing organizations to handle more inspections with fewer resources.